Last updated: 25 June 2026
This Privacy Policy explains how Painted Sailor collects, uses, stores, and protects personal information when you visit our website, contact us, or use our services. We are committed to handling your information fairly, lawfully, and transparently, in line with the UK General Data Protection Regulation and the Data Protection Act 2018.
- Who We Are
Business name: Painted Sailor Website: https://paintedsailor.com Email: contact@paintedsailor.com Phone: Service areas: Newark-on-Trent, Fernwood - What Personal Data We Collect
We may collect the following types of information:
● Contact details such as your name, email address, phone number, and location information you provide
● Enquiry details such as the message you send, job details, and preferred appointment times
● Vehicle or project details you provide such as make, model, damage description, and images you choose to send
● Website usage data such as pages visited, device information, and approximate location data, where enabled through cookies or analytics - How We Use Your Information
We use personal information to:
● Respond to enquiries and provide quotes
● Book, manage, and carry out services, including contacting you about your appointment
● Improve our website, customer experience, and service delivery
● Maintain records for administrative, legal, and accounting purposes
● Send marketing communications only where you have consented, or where permitted by law - Lawful Bases for Processing
We process your personal information under one or more of the following lawful bases:
● Contract: where processing is necessary to provide a service you request
● Legitimate interests: where necessary to run and improve our business and respond to enquiries, provided your rights do not override these interests
● Legal obligation: where we must comply with legal or regulatory requirements
● Consent: where you have given clear permission, for example for optional marketing communications - Cookies and Analytics
Our website may use cookies and similar technologies to help the site function properly, improve performance, and understand how visitors use the site. You can control cookies through your browser settings and, where available, through any cookie preference tools on the website. - How We Share Your Information
We do not sell your personal information. We may share information with trusted third parties only where necessary, for example:
● Website hosting or website platform providers
● Email or messaging providers used to communicate with you
● Payment providers if you choose to pay electronically
● Professional advisers such as accountants, insurers, or legal advisers where required
● Authorities or regulators where required by law
Where we use service providers, we expect them to protect your information and only use it for the services they provide to us. - How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes set out in this Privacy Policy. This includes retaining records to manage enquiries, provide services, and meet legal or accounting requirements. When information is no longer needed, we will delete it or anonymise it. - Your Data Protection Rights
Depending on your circumstances, you may have the right to:
● Access the personal information we hold about you
● Request correction of inaccurate or incomplete information
● Request deletion of your information, in certain situations
● Object to processing, in certain situations
● Request restriction of processing, in certain situations
● Request transfer of your information to another provider, where applicable
● Withdraw consent at any time, where processing is based on consent
To exercise your rights, please contact us using the details in the Contact section below. - Security
We take appropriate steps to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure. However, no website or electronic transmission is completely secure, and you provide information at your own risk. - International Transfers
Some service providers may process data outside the United Kingdom. Where this occurs, we take steps to ensure appropriate safeguards are in place to protect your information, in line with applicable data protection laws. - Children’s Privacy
Our services and website are not intended for children, and we do not knowingly collect personal information from children. - Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. The latest version will always be published on this page, with the updated date shown at the top. - Contact Us
If you have any questions about this Privacy Policy, or how your information is handled, please contact:
Painted Sailor Email: contact@paintedsailor.com Phone: Service areas: Newark-on-Trent, Fernwood - Complaints
If you are not satisfied with our response, you have the right to raise a concern with the Information Commissioner’s Office, the UK supervisory authority for data protection.